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Refund policy

Last Updated: May 15, 2026

At Rhouge, we want you to feel confident in your purchase. If something isn’t right, we’ve made our return process straightforward and transparent.

Our Customer Promise

  • Product Condition: We accept returns for unopened products in the original packaging or have never been used. 
  • Customer Support: Our support team is available to guide you through the return process and answer any questions along the way.

Product Returns

  • We accept returns for defective and non-defective products.

Exchanges

  • We accept exchanges! If you need another size, colour, or a different item, simply contact us and we’ll help arrange it as smoothly as possible.

Return Window

  • 30-Day Return Window: You may request a return within 30 days from the delivery date.

Return Shipping Costs

  • Return shipping cost: Customers are responsible for return shipping fees.
  • We recommend using a tracked shipping service for your protection.
  • No restocking fees apply.

Refunds

  • Once we receive and inspect your return, you will be notified by email.
  • Approved refunds are processed within 7 days of inspection.
  • Refunds are issued to your original payment method.
  • Processing times may vary depending on your bank or payment provider.

For additional information, please review our Shipping Policy.

How to Return an Item

  • Contact Us: Email info@rhouge.com with your order number and the reason for your return request.
  • Return Method: By mail. 
  • Prepare the Package: Place the item back into its original packaging and include all accessories, tags, and documentation.
  • Ship the Item: Follow the instructions provided in your return confirmation email and drop the package off at your preferred carrier location.

Need help? Our support team is always available to assist you.

Non-Returnable Items

For hygiene and safety reasons, certain products may be marked as final sale or non-returnable directly on the product page.

Order Not Delivered

If your order has not arrived within the expected delivery window, please contact us at info@rhouge.com. We will investigate with the carrier and, if the package is confirmed lost, issue a full refund or send a replacement at no cost to you.

Order Cancellations

Orders can be cancelled within 24 hours of purchase. If you'd like to cancel your order, please contact us as soon as possible so we can stop processing before shipment.

Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Details

Business Name: 17817614 Canada Inc. (operating as Rhouge)
Store Name: Rhouge
Address: 2301-38 Dan Leckie Way, Toronto, Ontario, M5V 2V6, Canada
Email: info@rhouge.com
Phone: +1 (647) 556-1821
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM EST

We aim to respond to your e-mail within 1 - 2 business days.