FAQ

Welcome to the Rhouge FAQ page! We’ve gathered answers to common questions to help make your shopping experience simple and clear. If you still need help, don’t hesitate to reach out to us.

1. How long does delivery take?

Typical delivery timing:

Processing (handling): 1 - 2 business days
Shipping transit: 6 - 8 business days
Total estimated delivery: 7 - 10 business days from order placement

For full details, please review our Shipping Policy.

2. Do you offer free shipping?

Yes! We provide free shipping on all orders within Canada. For more details, check our Shipping Policy.

3. Where is Rhouge based?

Rhouge is a Canadian brand. We operate online and ship orders to customers located within Canada.

4. What happens if my item arrives damaged or defective?

If you receive a defective item, contact us and we will arrange a replacement at no additional cost. The request must be made within 30 days of delivery. More details are available in our Refund Policy.

5. Can I cancel my order after it’s placed?

Orders can be cancelled within 24 hours of purchase. Please contact us as soon as possible so we can stop processing before shipment.

6. What is your return policy?

We provide a straightforward return process. For complete information, please visit our Refund Policy page.

7. When will I get my refund?

After we receive and inspect the returned product, the refund is issued to your original payment method. Most financial institutions post refunds within up to 7 business days. See our Refund Policy for full details.

8. Do your products include a guarantee?

Yes. We offer a 30-day return window from the date of delivery. If something isn't right, contact us and we'll make it right.

9. How do I contact customer support?

You can reach our support team through the Contact page or by emailing info@rhouge.com.

10. Do you ship internationally?

At this time, we ship within Canada only.

11. Do you have a physical store location?

We are an online-only store. This allows us to offer competitive pricing and a wider selection of products.

12. Can I place a bulk order for my business?

Yes. We can accommodate bulk or organizational orders. Please contact us for assistance and availability.

13. How do exchanges work?

Exchange instructions are outlined in our Refund Policy.

14. How can I track my order?

You can track your order on our Track Order page on the website.

Contact Details

Store Name: Rhouge
Address: 2301-38 Dan Leckie Way, Toronto, Ontario, M5V 2V6, Canada
Email: info@rhouge.com
Phone: +1 (647) 556-1821
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM EST

We aim to respond to your e-mail within 1 - 2 business days.